Code – SecureSafe Password Manager Review

I had to turn off my phone. When I turned it back on, the app lost my facial recognition. I lost my password so I went to use my code to reopen. I had copied the code exactly as it was displayed to get in when password is forgotten. The way the my code was displayed in the app does not fit into the reset password section. Code and reset set up totally different so I cannot not access my passwords. The reset gives you two lines of 3 sections each. My code is 4 lines of 3 sections each. Customer service is a waste as to explaining why my code, as it was exactly displayed, does not fit into their predesigned set up. Could not tell me how to use my code to get back in. Would never recommend this app. I lost all my passwords and followed their directions exactly. Extremely aggravated. I cannot stress how bad this app is written. The recover system is totally flawed!
Review by peacock 2 on SecureSafe Password Manager.