Companies recommended are terrible. – KAYAK: Flights, Hotels & Cars Review

I used to use kayak a lot. Recently they recommended a hotel company “Traveluro” I tired to book a hotel. I got a “error” message twice. I never received a confirmation or email so I assumed it didn’t book the hotel. I had to use another app to book. Well, I check my account and I had been charged TWICE with no confirmation number. Then I get a confirmation number 20 hours later! I get refused for one night but it’s been a nightmare trying to get my money back. I even called the hotel directly to explain and they said all Traveluro had to do was calll to cancel and they would approve. Traveluro has been giving me the runaround for 3 days!! Beware!!
Review by Jaime21 on KAYAK: Flights, Hotels & Cars.