Unable to use this app – Avatar & Cartoon Maker: Zmoji Review

I guess I need my money back. Once I paid nothing happened. I tried to take my pic I ran into another paywall asking for more $$. Then I clicked on get started and it said I paid so payment failed…but my card was charged. I’ve tried deleting the app snd bringing it back but still same problem. I’ve emailed you guys and even messaged you on FB and no response!!! Scam?
Review by Leanna626 on Avatar & Cartoon Maker: Zmoji.