No way to reach customer service , all attempts in vain – Songkick Concerts Review

I have been trying to reach out to customer service at Songkick with no luck. I purchased 2 tickets on Sept 26 for an upcoming event and have received no confirmation emails, nor does it show anywhere that I have purchased these tickets except on my bank statement. I’ve tried reaching out because every time I choose the option to submit a request, I get looped back to information to reach out to the vendor. The problem is, I cannot find the vendor. On your app, it simply says prekindle and my bank statement says Granada, however, neither of those are on your list of vendors so I cannot access my tickets. This does not seem very user friendly, when I cannot even email you about a ticket I purchased through your site. I would rather have dealt with this issue quietly through email, but leaving a review seems to be the only way to reach anyone. Very frustrating !
Review by MusicFanDelilah on Songkick Concerts.