16yo can’t use – ACL Music Festival Official App Review

My 16yo ACL Fest attendee cannot set up this app. We downloaded it onto their phone and installed it, but during set up it gets hung up on settings, and they can never get past that to use the app. Is it an age thing, since app is 17+? I think a 16yo should be able use this app!
Review by jatxthatsaustintexas on ACL Music Festival Official App.