I can’t get past the opening video – YouCam Video: AI Makeup Editor Review

I purchased this app and was very excited to play. Once i opened it, I clicked the upload it took me to my pictures and when it came back to the app it was just there sample video - so I tried again and same thing now not giving a choice or showing my pictures or videos… I’ve tried over and over again and nothing just the same video and nothing to click to get out of it - it slows me to make changes to their video but that does me no good. Not sure what’s going on, I messaged the suggestions because there is no support button and o still haven’t heard back - I’d appreciate a message back to fix this issue. I’d love to change my review and play with the app but Hoping this will get me to support. When you pay for something you want it to work and when you can’t get help it’s extremely frustrating.
Review by sgtcyndi on YouCam Video: AI Makeup Editor.