No Customer Service, Glitches – Soul-Chat, Match, Party Review

I made one purchase of 1800 soul coins for $4.99 and then later made one purchase of 360 soul coins for $0.99 because the 1800 coins did not appear in my SOUL account. So I did not think I was charged. However today the $4.99 was reflected on my Apple Pay statement, but not on SOULs app or coin history. There is no direct customer service and when I try to give feedback there is a service error. How will you fix this?
Review by 1GrossedOut on Soul-Chat, Match, Party.