Good but with major flaw – PocketGuard・Money&Bill Tracker Review

I like this app generally. Easy to use and can help provide a comprehensive financial picture if one doesn’t experience bank-connection issues.Also really love the feature that other apps like Mint do not have of being able to save a retailer to one category and never worry about it again. However I have not been able to link to Citibank even though I’ve tried repeatedly with the right password.The password checks out, and then it goes to a screen that claims it’s connecting with the bank but sits there for more than five minutes. I’ve tried to connect at least 10x. Reached out to customer service and they told me I didn’t use the right bank password (and that I should “copy and paste”) as if I’m an idiot. Not a fan of this response as I had paid for a monthly upgrade. Will not pay for a full year and will discontinue use since this prevents me from actually seeing my entire financial outlook on that app.
Review by FairAppReviewer on PocketGuard・Money&Bill Tracker.