please fix this "glitch"! – Hatchimals CollEGGtibles Review

i haven't played this game in around a year or two, so i decided to try and play the game again.. when i try to play, the loading screen of the sparkling egg just freezes. i WOULD try to re-install the game, but i'm scared that i would lose my progress.. please fix this "glitch", i really want to play this game again. thank you. ?
Review by AJSWDW791060 on Hatchimals CollEGGtibles.