Terrible Customer Service – Schwab Mobile Review

We have reached out to Schwab over a dozen times since we opened an account 2 months ago, as we somehow got a restriction put on our account even though we submitted all of the documents and did everything asked of us. We cannot reach anyone who can help us with our account being restricted. Constant redirects, holds, and hang ups - I am extremely displeased by my experience with Schwab and its employees, I have never gotten a call back and no one has reached out by email, message, phone call or otherwise to help get our account fixed. I expect much better from a financial institution - this is totally unacceptable. How many times do you want to contact your company before you can use it’s services? Tonight I reached yet another associate who, while nice, could do nothing for my problem. He gave me yet another number to try, and recommended I send an internal message. I am hopeful, but if my prior experience has anything to show, this too will be futile, and I’ll find myself contacting Schwab once again after waiting only to find no response to my queries and reaching no one who can actually help. If you value your time and want to do business with a company who values you as a customer, find a different investment company.
Review by Camtph on Schwab Mobile.