Poor consumer assistance – Intuit Credit Karma Review

I have tried to pay off 2 of my collections but no one will respond to me about how to do it. They tell me to contact an agent which I emailed and they give me a case number but don’t tell me what to do to pay these off. My phone number and address have changed and I have let them know but still no response. I have called the original creditors but they won’t deal with this because they are in collections.
Review by it wont take ant mickname on Intuit Credit Karma.