Customer care as they call themselves is deplorable, Despicable and down right rude. – Dragon Mania Legends Review

I have a love hate with this game. My game has had issues since I started playing, I write tickets they do nothing. They have taken game currency from me, can’t watch videos, don’t get credit or creatures for events. I have to pay thousands of dollars on each event while everyone else is getting what I do not. They will imply that you are a liar. They want exact time and date of issues and screen shots of unforeseen glitches and don’t accept the time and date you take the screenshot and submit ticket, they also false advertise. The game intentionally does not have date and time on screen, which they always want. I tell them look at the date and time it was sent that is when it happened. Now they tell me I need to screen shot my purchases. They are always infallible. I can not express how much this game has cost me my PTSD, emotional distress, strain on my marriage, anxiety, near nervous breakdown, money thousands or real dollars, they won’t compensate, I still can’t empty Ottos lotto basket. Participate in events nothing but my grandchildren love it so we share in the petting of the dragons & feeding them if I can afford to feed them 76 million coin buy it just goes on and on the issues in my game are getting increasingly worse and customer care do nothing. I won a dragon for competing in the Arena now they say that you must have 3 dragons at level 80 to go to elite league which is the one above the league I won. l won the league 1 Arena and it clearly states it is the grand prize for winning at my level. They will not issue I explain it is false advertising and illegal, they will not budge. I’d take them to court but I’m just a little person love to rally a class action lawsuit. I still want to play the game just I want it to be for me the same as for everyone else, a truly fair game. If I have to write another ticket it will be too soon. Oh yes they ask for screenshots but refuse your email with attachments, then you get an email saying they haven’t heard from you in a while so things must be good this is off me writing and attaching 4-5 times a day, literally. Then they tell you this is a conversation # ID it must be included in all your emails. I do painstakingly only to receive an email stating they closed that case because I wrote to someone else when they were handling it and I put that ID# in the about line and at top of new email everyone. So now I have to start all over again. It would be such an amazingly fun game if it were fair and honest. I love the game but at some point something has to give. I haven’t even scratched the surface here in this review.
Review by Littleleisl on Dragon Mania Legends.