No help with faulty app (Yearly subscription) – BikiniBody2021 Review

I can’t seem to get the app to work properly after paying for the yearly subscription. I’ve reached out to support via email about a week ago and still no solution. All the classes are locked and I keep being sent to the page where you choose either a monthly or yearly subscription. Is anyone else having this problem and why isn’t the support team helping? Also how can I get a refund?
Review by DailyChiPark on BikiniBody2021.