App not able to refund – Dunkin' Review

I placed an order (my first) on the app and drove to the store. When I arrived the store didn’t have the items I ordered. Nor were they able to refund me. They said they can’t do anything with the app. I should contact the app to get a refund. So I called but they aren’t open on the weekends. So I emailed. Unfortunately the response I got apologized that I was having trouble reloading my Dunkin gift card and to please send them various info. I emailed again (with the information they requested) and still they weren’t able to help because they couldn’t see the screenshot somehow? I called today. The person I spoke with didn’t understand me well. The call had an echo, which is exceptionally annoying. He offered me a Dunkin’ gift card (no thank you) and then had to hang up to refresh his system before he could put in the request to refund my card. Which will take 3-5 business days once it’s received. Appalling customer service all around. Don’t order through the app. It would be great if it worked, but since it isn’t linked to store inventory and can’t refund, it’s a bad system. Save your sanity and order when you get there.
Review by Jerrysmama56 on Dunkin'.