Awful experience! – Turo — Car rental marketplace Review

I reserved a vehicle from a host the same day for 5:30 pm. I got out of work late and ran into traffic.. I let the host know (Shivek) that I was running late and would be there ABOUT 6! He said ok like it was no problem. I get to the parking garage and was confused as to where to pick up the vehicle. I reach for my phone to text him and there’s notifications of him canceling my trip!! No warning, no courtesy call or text! Just canceled! So I text him are you serious, he says yes very serious! You’re late! Mind you I got there at 6:04 and he was so rude and disgusting! Then I call Turo and they are trying to charge me $150 cancellation fee!!!!!! I am infuriated!! I will never ever ever use this app ever again and will make sure I tell everyone I come across!! Which is a lot of people!! If I could give negative stars, I would!!
Review by ctothehas on Turo — Car rental marketplace.