Extraordinary game_Great Customer Service – Idle Restaurant Tycoon: Empire Review

The Good: This game is addictive and catchy. It’ll definitely keep you engaged and is perfect for passing time. The Bad: I had an issue with the game glitching and starting me over after already having the first restaurant completed and well into the second. There’s no cloud system for the game so there’s no way to retrieve progress. The Ugly: You’ll have to go through the tutorial all over again before being able to do anything else, and start all over again regardless of your previous progress if this ever happens to you. The Conclusion: Customer service responded immediately via here. It wasn’t through the application so I was given a better email and communication was excellent. They reimbursed me with codes to be redeemed but the only issue I have is that I was given codes that cited “already own.” Only the codes for the small & medium gems worked. After frustration, I stepped back in the game and took the minute to go back through the tutorial. After which, I was able to get into the settings that was locked. Sure enough, once I hit restore purchases, my major complaints have been resolved. I have 350 gems and the perks restored. I don’t have my Big Offline deal back or the one prior to that either, but I do have my unlimited 2x profit without ads. I haven’t been playing longer to see what else is really missing but all in all, I’ll send another email to say “never mind” about the codes that didn’t work. I’ll take my losses. Secondly to all of this: I hate that they can take a week to address this issue but close my ticket after I didn’t respond in ONE DAY. Lord FORBID that we—a customer—might actually have something going on in our life outside of GAMING.
Review by Taffy27 on Idle Restaurant Tycoon: Empire.