Not working – Paylocity Review

So there is no option to put in a application that isn’t working right unless we do a review on here I guess. I have been trying to access my account for work for a while now and I have updated my password I put in all the right information and it keeps saying “the credentials provided are incorrect” or “this business doesn’t allow access through biometric” and then tells me to go apply it to my setting but when I tried it didn’t even have the option in the settings. I kinda need this app to work especially for my job right now.
Review by Fix it or refund me my $20.00 on Paylocity.