WORST patient portal app ever—crap support – healow Review

I’ve used many patient portal apps and I have NEVER had one that’s as frustrating and impossible to use as this one! Wanna speak to an actual human with support?! Yeah right. Apparently, this app’s developers’ time is more important than the patients who actually use it. There are so many places on this app where I can’t input any information because it won’t let me when I tap the screen. There’s no way to delete messages and if there is I have no clue where it is. If I want to access my medical records from say 4/1/20 through 1/7/21, why do I have to enter the year 2020 (on the far right) first in order to be able to enter a 4 (on the far left)? That’s just crappy app set up! If my new provider gives me a code to set up my portal account on Healow but I can’t enter that code because it won’t let me OK—so I try entering my providers name but it won’t let me change the city so I can’t even get things set up. I tried for a month to enter information in the app prior to my new patient appointment and every single time I attempted to enter the data (trying multiple devices, multiple computers, multiple windows programs) it kept giving me error messages and then wouldn’t save anything I’d entered. And support expects me to email back and forth with them for days and days trying to fix their problematic app?? I don’t have time. So why don’t I just not use it?? Well, I’d love that...except if I don’t use the app, I’ll get charged out the arse to get my own medical records, I won’t be able to communicate directly with my physicians outside of my appointments when they want me to, I can’t access my own test results or send them to other providers when my doctors office forgets to do it. It never ends. This app is terrible. And the support is even worse.
Review by Scoutsgrl on healow.