Really bad customer service – Shopbop Review

Well , I’ve spent bunch of money one shopping on Shopbop, and last nite I made wrong order I was trying to cancel some items. I called the customer service many times , no body pick up! Then I emailed them , they told me they have to wait the warehouse get back to them , I canceled a order before , I never been told I have to wait for warehouse get back , then they can cancel it ! Then I called them , a guy picked it up , he was showing attitude and very very rude , almost yelled at me , he didn’t solve any problems, and hang up! This morning I called them again, I just realized I been blocked on the phone assist system, now they don’t ship my order , and they don’t get my money back either ! ! I never thought I would get this treatment from them !all my good experiences have been ruined by that guy ! ?
Review by lviovvluv on Shopbop.