Disgraceful excuse of an app! – Virtual Assist Review

Allstate used to be way better than this. They have stooped to an all new low forcing this app on its customers. I waited over 2 hours and never got connected to a representative... They don’t give you an option to schedule or do an in person inspection which saves them TONS of money, yet the savings isn’t passed on to the customer in any way. Only the inconvenience of customers having to wait hours and hours for NOTHING!!!! Whoever dreamed this one up should be fired from Allstate. It used to be a really good company but after this experience I will be switching to someone else. I’ve been with Allstate for at least 7 years.
Review by Rellyawsomenikname on Virtual Assist.