A disappointment! – KicksOnFire - Shop Sneakers Review

My first and last time ordering from here. I ordered on December 4. I log on to track and it says they are coming from Hong Kong! I thought they KicksOnFire was in California. No tracking update or help from their customer service. I believe the customer service is just computer responses based on keywords; nothing I asked was really answered. Last update was December 9th, it says at facility in Hong Kong. You can’t cancel or get a refund so I am stuck with shoes that I have yet to receive and I am not feeling to great on the authenticity of the shoe. What a let down. Disappointed and aggravated! Do NOT buy from them. I ordered in Dec 2, still haven’t got shoes. Tracking last updated on Dec 9 and says they are at a facility in Hong Kong! Customer service has been nothing but copy and past answers until the last one when they come at me telling me “Almost a month, you ordered on Dec 2!” Yes, I did and today is the 17th! I have reported to PayPal, Better Business Bureau and Internet Fraud and contacted my bank. At this point I don’t need the shoes. I needed them by Monday. I can almost guarantee they will be fake. Looking at reviews it seems many have had that issue. My mistake, I should have read reviews before hand. Look at their app reviews and the reviews on here regarding fake shoes or shoe that never arrive. Do NOT make the mistake I did! Not a great company. Not willing to come to a resolution. SMH
Review by Mack2662 on KicksOnFire - Shop Sneakers.