No customer service – Premier Agent Review

I have sent a request for review for 10 clients and some of them said they did it but for me it shows that review was denied. What??? I can’t keep asking my clients to repeat the process many times. I’ve sent emails to zillow assistance but no one answers me. My license number was never checked and updated in my profile and it shows as pending for more than a month. So disappointed.
Review by feleone on Premier Agent.