Regularly Out of Stock – Gopuff - Food & Drink Delivery Review

Update: this still holds true a year later and I’m actually reducing my rating by another star. I would say that their inventory is still regularly very low, they do not restock quickly at all taking weeeks maybe months for items to be back in stock. When I’ve asked customer support about this they admit that their managers don’t keep the inventory on the app up to date even though they are supposed to do it nightly. Which is why after placing an order their support staff need to call you to offer substitutions with almost every order. I genuinely wish there were a competitor I could go to. But GoPuff has the monopoly for carrying groceries, household supplies, and booze all in one app and I hate the idea of placing multiple orders and paying multiple delivery fees and tips to purchase a few things. Ugh smh. -Previous review- Pros: -quick delivery -warehouse employees call and offer substitutes if your items are out of stock -friendly service Cons: -2/3 of my orders have had to either be cancelled or significantly reduced because the items I wanted were out of stock or I had to substitute almost every item. Usually I end up canceling the order because the main items I need are out of stock, so I will have to go out to the store anyway. Other: The app is fairly easy to use, although it’s unclear when scrolling, that your automatically scrolling/moving into a new section, not viewing more items from the section you were in. So you’re first looking at ice cream and you select “view more” expecting more ice cream. But instead it loads frozen pizza... not a big deal, just a little confusing.
Review by unhappyplayer12357262 on Gopuff - Food & Drink Delivery.