Poor App, Poor Support. – Tile - Find lost keys & phone Review

This app fails to give alerts soon enough and some times not at all when a tile is left behind. Sometime not receiving an alert for over 20 minutes or when I’m over 15 miles away. I have had this app and tile for almost 3 months without a resolution. Customer support has had me verify all the setting multiple time, delete the app and reinstall, I’ve upgraded to all the latest versions, sent screenshots of all the settings, and had the tile replaced without any of this fixing the problem. The free trial period has expired and I have paid for two months and still no solution. The last hope was upgrading the phone, nope didn’t fix it either. Customer service has sent me a link several times to submit suggested upgrades and capabilities. None of them have been implemented and no one has contacted me.
Review by Kevin41269 on Tile - Find lost keys & phone.