Good to browse, Need Improvement to Order – Express Review

I enjoy using the app to sign into my credit account and make payments as well as browse all items available. These two sections are user friendly and I am able to filter easily and rearrange the display of items by pricing, size etc. I very much enjoy this part of the app. Here is where there is much improvement that needs to be done: 1. Final steps to purchase. I cannot get my shipping address to “stick” and therefore my order cannot be made on the app. I’ve troubleshooted with representative a couple times. I deleted and redownloaded the app a couple times as well and still no solution. I have to login on a computer to place my order. So it’s a little frustrating on the inconvenience of having to refill my cart and go through the purchase process again. 2. Chat with rep. on phone. There isn’t an option for this on the app — I wish they would create this section. If you are on your phone, you have to go onto the web browser and on the Express website click on contact us and then click on the chat icon. The problem with cellphone chat is that the screen doesn’t automatically resize so the buttons are off and it’s another inconvenience to re-tall a few times to send a message or even type a message. Hope this helps
Review by LaValentina on Express.