Sooo Frustrated – Welltory: Heart Rate Monitor Review

AHHHHHHHHHHHHHHH, so frustrating. This app is destroying my already crappy HRV. The app that test HRV is lowering my HRV!!!!!!!!!! Just to let you know, this review was written after using this app this morningand in a frustrated, irritated state after using this app. I never write reviews, but I hope this negative review gets the attention of the design team. From the minute I upgraded to the new format and seeing for the first time, I was very upset. It felt like they stole the app I purchased previously and forced me to take a new app that I would have not paid for. The new app seems like its trying to catch up with the times and be hip and cool, but instead what happened was utterly bad choice in design and usage. I dont believe they had anyone test the app before they rolled it out to everyone. I am a paid user. I already paid the super high priced yearly subscription and cannot get out. So I feel like they stole the product they sold me, and then they force fed me something that is utterly confusing, filled with bugs, very slow, distracting, inconsistent, very bad design choices. I believe they were trying to look modern and apeal to a younger generation. I am not old but utterly upset each morning I have to test now. I message the company a few times, but each time, they say, we love the app and hope you can love it too. Before the app had a simple white background with all the numbers listed clearly on 1 page. Now I have to go through page after page to get a few numbers here and there and go back page after page to get other numbers. Some numbers have been removed. THere are about 20 differnt font size and font types. Black background and white background. Darkmode and white mode mixed together. What modern app have you waiting 5 second or more to get to the next page? Its been nearly a month since the new update and I have to wait. The first week, the wait time was infinite. I had to literally close the app and try again. The notice on the page asked to not close the app, but would take minutes of wait time. It seemed to get better, but there is still just enough wait time to make this app feel like second rate amatuer quality. Its been a few week already and the "feed" format does not update properly. Reset, and then reset again, and the latest test doesnt show. All my blood pressure results are stacked up on top (even from few days ago) so I have to scroll a few pages to get my latest HRV test. Even If I come down to my HRV test, the app is so inconsistant with updating, I have to squint to look at the time (a tiny greyed out font). Even If i check the time, Im not sure if its from today or yesterday so I have to go compare the last few tests to make sure the last one in current. The design team didnt even have a person to notice that its nearly impossible to read white font in front of neon green background. Or their other choice of white front on yellow background. So i have to squint to try to read what the number is. If there is a decimal point, forget it, you wont be able to see it. I have to select my heart rate chest strap everytime. NO I DONT WANT TO USE MY FINGER EVER, but have to select I want the chest strap. NO I DONT WANT TO USE MY WATCH EVER. Why do I have to goto settings and select the same device I use every single day. All the almost insulting cryptic messages like "Conquer the world! JUST KIDDING" What the hell is this I have to read every morning? Just freaking give me numbers. Like a percentage or something instead of a message I have to spend mental hours trying to understand. Like "LULLABYe FAST PACING" "EXALT A HALT IN PRODUCTION" What happens to all the people who do not understand english fully well. It became nearly unusable for them. I truly loved this app before. But now it feels like I get upset every single day using it. Maybe it is augmented by the fact that I pay a premium yearly subscription. But even so, even if it were free, this app is very slow and confusing and annoying. I have been asking them to give us the option to remove all the distraction and colors, animations, and just provide a simple layout with just the numbers. But I guess I am stuck with this for now. I really dont know how they still have 4.5 out of 5 star. Not sure if these reviews are for the previous app. If so thats not cool as this is an entirely new app than the one I purchased.
Review by junoflx2 on Welltory: Heart Rate Monitor.