An acceptable alternative to my Verizon app. – Tech Coach Review

I had been plagued with multiple months of device hell due to the pandemic. I asked if I could switch my service to a iPhone 11 I have in my possession from my 10 and was assured by a Verizon rep it was ok to proceed on my own. I had just moved into an apartment and hadn’t established Wi-Fi just yet. Upon doing so, I was locked out of service and trapped between the two devices - after 5 pm on a Friday night. I had to go the entire weekend with work assignments and connectivity spread between two devices - data on one voice on the other. I had to keep buying hot spot data packages all weekend - to utilize what should have been the work meant for a single device and my existing line and open up another line to get work done. And racked up a bill for it via the data. What the attendant didn’t tell me was since the iPhone was gifted to me by my former employer and was therefore business associated - it is barred from personal service. It’s also on the AT&T network and therefore in order to utilize it personally I would have to get my former employer - which no longer exists and AT&T to permit it. In a pandemic. I found all this out after that weekend of technology nightmare and spending roughly 150 dollars in Uber charges trying to find an open Verizon location from the Upper West Side of Manhattan down to Canal street - stopping at roughly 4 Verizon locations who indicated they were open on google and were in fact not. At which point, I had to make an appointment at the Harlem location days later - approximately 5 - at which I stood in the sweltering heat with a mask on until the security guard deemed it covid compliant for me to be permitted in - regardless of the appointment time scheduled. So to recap 5 - 7 days, roughly 500 dollars in data charges for a situation made possible by the incompetence and misinformation of whatever young lady I spoke to that day and told me to proceed which I’m still paying as it’s apportioned to each billing period, 150 bucks in Uber expenses trying to get to a location open for Verizon to fix their systems lapse in functioning. Did I mention that sprint, T-Mobile and at &t were all beginning to reopen at the time at their locations in lower Manhattan while I chased Verizon around the world for no reason. I’ll be upgrading to a 12 likely today and whoever I come across is getting this long tale and somebody is going to make some amends. But Rochelle was awesome.
Review by KoKo Gittens on Tech Coach.