Wine.com – Wine.com Review

The App is pretty easy and very functional and easy to find most any style from any region that you are looking for. Very easy to order from as well. However, should you need to make changes of any type to your order, there is no reliable or efficient way of contacting customer service. They claim to have upgraded their system but trying to call, chat by text or even email, the response time is less than effective. They claim high volume is their issue. I waited on line chat for 2-1/2 hours only to be disconnected when my position came up in the que. You cannot get anyone on the phone. And a timely response on an email is not to be expected. I have been a customer since 2016, and have never experienced such lackadaisical service as I have since Sept 2020. Unhappy loyal customer that is losing loyalty fast!
Review by Wineaux-sc on Wine.com.