Running “Progress” data lost / not backed up from iPhone upgrade to 11 pro Max – adidas Running: Walk & Run App Review

Two days ago I upgraded from iPhone 7 to iPhone 11 Pro Max. I had three versions of app on old phone (transferred to new phone. I mainly have been using Adidas Running to track running over summer (>50 miles some weeks) intermittently with Runtastic Pro to track walking in same exercise session (may run 4 mi using Running App, the pause to walk one mile using Runtastic Pro, then pause and resume Adidas Running...then repeat. Also had Road Bike app which I rarely used because didn’t have auto pause but hadn’t deleted. I have been a faithful user of Runtastic apps since 2012. When I transferred apps & data from the iPhone 7 to iPhone 11 and activated latter—ALL OF MY RECENT RUNNING & WALKING DATA FROM RUNTASTIC PRO & ADIDAS RUNNING WERE DELETED. Their customer support asked me if I had been using the bike app. I confirmed I had it on my old & new phones - but hadn’t used it recently at all. They said Adidas no longer supported that app and my data were not backed up. This seems crazy - because they’re saying the bike app non support issue OVERRODE THE ADIDAS RUNNING & RUNTASTIC PRO saved progress data. Makes no sense to me and bad software | app management as far as I’m concerned. May still use running app for a while but considering leaving Adidas. So disappointed. I had upped my running to > 50 miles a week over the summer. A big deal for me because I’m 67 years old. Other than various screenshots that luckily I took, I have nothing to show for my recent progress. ????????????????????????????
Review by edwardcjones3 on adidas Running: Walk & Run App.