Poor Customer Support! – SCRUFF - Gay Dating & Chat Review

First off every time they update the app it becomes less appealing! It is nothing like it use to be and a lot of great features have been taken away. Secondly, if you aren’t in your 20s or have an Adonis body be ready to have your pics scrutinized by their moderators! I submitted a picture that shows barely 2” of underwear fabric just above a mirror frame and it was rejected. When I contested it through there customer support, which is what you’re directed to do if you feel it’s rejected in error, I was dismissed and told never to use support again unless it’s serious. I sent pictures along with my complaint of other approved profiles with guys full body underwear pictures, semi-hard, full outlines and pubic hair showing but of cours about 10 years younger and off the cover of a magazine or clearly packing a monster. I was told to go report them, not the point! I even went as far to reach out to both Eric Silverburg and Johnny Skandros themselves about their customer support and bias handling with their policies, nothing. I’ve never reached out to the CEO and founders of a business and had them act as if they could care less about their paying customers. I’ve been a member since Scruffs infancy and a paying member for most of it. About to lose one more for poor customer service, all for absolutely ridiculous reasons! ***UPDATE***The response to the issue of poor customer support is to contact customer support about customer support. I some how don’t thank Daniel O is going to do anything about his own customer service skills or correct the issue I’ve already contacted him multiple times about. Why should he care to act any different when the CEO and founder seem to not care and this is the kind of response that a bad review gets on the App Store? ***UPDATE 2.0*** Contacted Scruff Support AGAIN because that’s what the Developer said to do, though I’m sure I was probably complaining to Daniel O about Daniel O. My ticket went days being ignored and then was just closed with no response. Can I give negative stars?
Review by D N/A on SCRUFF - Gay Dating & Chat.