0 STARS! – Fever: local events & tickets Review

Terrible app. Terrible experience. Terrible customer service. Scam. Do not purchase anything from this app. I bought 2 tickets to the candlelight dinner with a classical artist at Yamashiro for $130. The reservation included a free wine/beer, premium appetizer, and of course, watching the artist. This did not include entrees. I normally would not spend so much BUT I figured, my boyfriend & I would enjoy being sat in the beautiful garden while enjoying peaceful classical live music. I got an email less than 24 hrs before saying that because there were only 2 of us in my party, we were going to be moved to an outside patio and have a direct view to a TV (A TV!!!!) which would display the artist. Why would I pay $130 for a patio and tv experience... again, not including actual dinner. I was upset because I felt the description was extremely deceptive. I immediately tried getting in contact with them. I was put on hold for an hour and even then, I was not able to get in contact with a single representative. I emailed multiple times and they claimed that they were “experiencing high volumes of emails”— I would only get automated responses. Finally, I was able to get in contact with someone via the chat through the app. I expressed my concerns and “Nestor” told me that he would send my request up to a different department because they didn’t handle cases like mine. So he told me that they would be in contact with me through email shortly. I asked if I could speak with the department directly and he told me that the department did not have a phone number. What department doesn’t have a phone...?!?!? I still have not received any email and my reservation was on 8/18. They have a no refund policy, but I disputed the charge through my bank. Please please, save yourselves the trouble and DON’T RESERVE ANYTHING THROUGH HERE!
Review by garcia sara on Fever: local events & tickets.