What is Going On Greyhound? – Greyhound (US) Review

Used Amtrak before this multiple times and it was awesome, heard greyhound was a good bussing company! Absolutely not..... I bought a ticket a day in advance to head to Milwaukee, WI from a station two hours away (also in Wisconsin). Showed up the “20 minutes early to check in bags”. First of all, my stop was a curbside so there is no bag check in. Also, the bus literally never came? It showed an error message when I pushed “Bus Tracker” and then when I searched the Schedule # online, it showed 0 results. I applied for a refund after missing the event I was scheduled to go to, they denied my request about an hour later because I purchased an economy seat. Understandable given their agreement policy, however: 1) there literally was no other option for seating and 2) the bus and schedule just refused to exist at the time of departure. Checking my account later after the refund failed, well the app signed me out and my login credentials don’t work anymore. Thanks Greyhound, if only there was a 0 stars ??
Review by Jon (S)@ on Greyhound (US).