Locked out of subscription – NEOU: Fitness & Exercise App Review

I had spent money out front for a year subscription. I loved the app. However, it kicked me out and says I need to pay again. I contact customer support week ago and no one has tried to reach out to fix the problem. The app is awesome but it’s very disappointing I can’t use it anymore. I feel like I was taking advantage of sense I paid upfront.... be careful.
Review by LawallsCoCo on NEOU: Fitness & Exercise App.