Why do I have to keep buying the same characters over and over? – LEGO Batman: DC Super Heroes Review

I bought my son many of the characters, and the next time he tried playing they were gone! He was upset because I made him earn the money to pay for the characters. I didn’t know what happened, and I didn’t have time to call support, so I just repaid for more characters. Today he is playing again and tells me they are all gone again. I just checked the reviews and I see this has happened to many other kids. Now I’m telling him he can’t play this game anymore because it’s broken and he is upset.
Review by Josie josie2010 on LEGO Batman: DC Super Heroes.