Awful, awful customer service – SeatGeek - Buy Event Tickets Review

My mom bought hockey tickets as a surprise birthday gift for my dad so he and I could go to a hockey game. The game ended up getting cancelled due to the coronavirus ): but SeatGeek sent an email saying the refunds would be distributed in about 2 weeks of when the season was cancelled... A few weeks later, I get an email saying we get a “credit” refund that only lasts for 12 months. If I would like to change this refund method I have SEVEN DAYS to contact customer service. I have contacted costumer service in every possible way. They don’t have a phone number, they have taken down their live chat, I have emailed, sent direct messages on social media, yet I still have not received a reply.. the worst costumer service I have ever seen. I don’t know how you can run a business this poorly. I had never heard of this company before my mom bought our hockey tickets and I would have NEVER used it, if I was purchasing the tickets myself/knew she was buying tickets. I definitely never will now. I just hope I will be able to get their money back in time.. only 2 more days left until my 7 day period is over ):
Review by kglance on SeatGeek - Buy Event Tickets.