Awful customer service so far!! – Printful App Review

I haven’t been able to use my account since the day I opened (10 days ago) because “I need to confirm my email”. No problem with that! The problem is that I wrote them the same day telling them I had issues with the system, which kept saying “there was a confirmation email sent to your email”, and that “if I didn’t receive anything, request the link again”. Nothing ever arrived to my email!! Not even me requesting lots of times!! And when they “reply” (3 different people have done it) they keep asking me what was the email I register my account with, even though I have said it already before!! REALLY???!! HOW LONG DO I HAVE TO BE WAITING TO CONFIRM SOMETHING IT CAN BE DONE IN LESS THAN 5 MINUTES???!! THAT IS UNBELIEVABLE AND UNACCEPTABLE!! POOR CUSTOMER SERVICE!!! THERE IS NO VALID EXCUSE TO NOT EVEN BE ABLE TO SOLVE SOMETHING LIKE THAT BLAMING COVID-19, AS THEY STATE ON THE PAGE: “HIGH VOLUME OF MAILS ARRIVING”!! IF YOU DON’T HAVE ENOUGH EMPLOYEES TO HELP IMPROVE YOUR SERVICE, HIRE SOME MORE!! ?
Review by Occhi emeraldo on Printful App.