Frustrating – CosmoProf: Licensed to Create Review

The latest update (which didn’t allow ANY functionality of the app whatsoever while underway & caused a HUGE delay in business operations for a full 4 days straight and then some due to an inability to preview the calendar for upcoming client appointments or availability which directly impacted response time & booking for inquiring clients) no longer reflects recurring appointments now!! I always had a problem with this feature not reflecting my selections right away but now nothing shows up on the calendar. Whatever tech support did, they failed to reactivate the part that makes it visible on the calendar, again. This feature is very critical to build client retention, maintain customer loyalty & reduce no shows simply due to another feature that is in direct association to text reminders!! If the appointment doesn’t reflect on the calendar how are we to know that a reminder text is being issued or not? I could be completely wrong here & maybe the texts are being issued just not visible on the calendar but either way it’s not good business for us to operate blindly!!! Please correct this ASAP & don’t log us out completely from the app while you do requested corrections in the meantime as it directly impacts our daily business flow. While you’re at it, please add an alternative client, calendar, booking, text/email feature on the website for 24/7 access ANYWHERE on ANY DEVICE (which includes a computer, not just a phone or tablet). Also, not all client entries sync to alternate calendars; only a handful do. This is why the website should also allow for mirror imaging of the app features but be available for viewing if/when the app goes through future updates!!!
Review by SS✂️ on CosmoProf: Licensed to Create.