Account Access using app no longer works with 2.44 – ICMA-RC Review

Using an iPhone and Touch ID no connection to server is available for well over 24 hours. It times out every time. I sent an email after logging In via regular website. Their response was very generic. Use Firefox or IE. It seems the entire email wasn’t read. Part of it indicated the mobile app is failing. The app needs to be fixed as it’s no longer viable. Yes I rebooted and did a hard reset. At this point it’s buggy. Otherwise the mobile app is pretty decent. UPDATE: It seems the fix for this temporarily is to bypass Touch ID log in. Log into the app manually. All of your input will be blank on user name and password as you enter it (another bug). Hopefully you get it typed in correctly. A pop up in the app will appear asking you to enter a code. The system will then send you a two factor authentication email or text. Once that is entered you may log in and Touch ID will work again. None of this should have happened with the app update, however. Had the system indicated the requirement to do so a lot of time could have been saved. Thanks.
Review by whathaveyou2001 on ICMA-RC.