Can not access funds – Honeydue: Couples Finance Review

I first contacted support on May 3rd and again on May 16 because I didn’t not receive my debit card. I am contacting support again because the funds that I currently can not access were meant to be used for our deposit to move to an apartment. I need access to those funds by the end of this week to pay the deposit for our move. I need someone to contact me and assist me in getting the card to access the funds or how to access the funds otherwise. I am trying to secure housing for my partner and I during these tumultuous times. Please advise.
Review by Abria Y on Honeydue: Couples Finance.