Our 2nd yr using this app with the Hunter WiFi Controller – HydraWise Irrigation Review

Overall I like this app as it enables me to adjust watering schedules to separate zones even when we’re out of town. I’ve set up weather stations in our area and a virtual weather station at our home and our irrigation runs based on the weather reports averaged between the stations. We do pay a yearly fee to allow us to use more weather stations but it’s worth it to us. The setup for basic watering using multiple zones is fairly painless. However setting up the parameters for current weather information from weather stations to control irrigation is a bit more complicated. The complication arises from the fact that you cannot see both the page you’re working on and the instructions at the same time. Using screen shots of the instructions on my iPhone and the setup page on my iPad made the process somewhat simpler. The one complaint I have is user support: Typing into the help screen is a joke, I find it almost impossible to correct typos as there seems to be no back function, no way to use the curser for correction and sometimes it freezes up completely and I have to close then reopen the app and begin again. That’s all very frustrating but that’s not the worst! On 09/05/19 I was finally able to send a coherent message about using the run time calculator, which requires setting up a separate account. I had numerous times attempted to set up that account but the program would recognize neither the username nor the password I’d set up when I tried to log in. After numerous attempts I send an email about this problem giving the information about the app not recognizing the username or password. I was told I needed to set up a separate account...... really? I replied that I was aware of that and explained again what the issue was and in next email I received I was asked had I tried to use the “forgot Password” option. I affirmed I had but since the program did not recognize my username that was useless. On 09/06/19 I received a reply stating that the gentleman I was corresponding with would contact a rep who could assist me with this issue....... to date I have had no reply. I did receive another email on 09/07 asking what I thought of the customer service I received...... I only wish there had been an option other than “Good, I’m satisfied” and “Bad, I’m unsatisfied”...... I checked “Bad” but again have had no reply. It appears to me that customer service here is rather nonexistent. UPDATE 05/15/2020 Clearly no one at Hunter cares about customer issues or reads these reviews. I have yet to receive a reply from anyone at Hunter for my September 2019 issue. If I hadn’t already bought the Hunter WiFi controller and gone to the trouble of setting up this app I would probably look for something else to use. That’s sad because this app has such great potential for homeowners who care about their landscaping!
Review by VintageBeachgirl on HydraWise Irrigation.