Charges me for buying gold bars but never gives it to me – Juice Cubes match 3 game Review

I love this game and would've given 5 stars if it weren't for taking my money and not giving the gold bars I paid for. After three years I decided to buy gold bars to help me get through one of the tougher levels. I've tried three times and it tells me to restart the app, which I've done but it doesn't give me the bars. Charges have come out of my bank account for them, but NONE given. Please reimburse me.
Review by 2012CBS on Juice Cubes match 3 game.