UPDATED Review: Difficult to get support. – YakLibs-Silly Madlibs Game LOL Review

UPDATE: I was contacted by the developer, and while we were not able to determine what caused the issue, he was able to come up with a solution. My son now has the collection he wants, and he’s very happy about that. I also purchased additional story collections for my younger son. They love the stories they can create with this app. Since they’re close in age they like to compete with each other, and the scoring feature is great for that. Teaching parts of speech can be cumbersome. This is a great way to get/keep them learning while sparking creativity and keeping them entertained. The ability to save their stories is also pretty awesome. They love to show me the stories they’ve created. Great app and learning tool! I downloaded the app for my kids. I wanted them to have a fun way to learn parts of speech. They loved it! My older son wanted to buy one of the story collections because he had already gone through all of the free ones. I approved the purchase. However, the story collection never appeared on his phone. The money was taken. When we tried to restore the purchase it said it was purchased with a different Apple ID. It wasn’t. I cannot find any other way to get in touch with the company other than Twitter (or hopefully this review). I don’t have a Twitter account anymore. It’s unfortunate that the creators of this app do not make it easier to contact them. Customer Service and Support should be at the forefront of their business model. Apparently, it is not.
Review by Sfox74 on YakLibs-Silly Madlibs Game LOL.