Can’t download issues since September 2019 – TIME Magazine Review

Looks like many complaints with similar problems not being able to access issue. Also looks like it takes months to get a response. Ever since I renewed my subscription in September, I have not been able to download a single issue . I have put in new subscription account and reset password multiple times. Have frequently had issues with app over the years, but this is the first time I can’t get access to any issues for nearly 6 months. Help will be appreciated.
Review by ChicagoCritic1 on TIME Magazine.