Why do they even offer services!? – Back-Up Care Review

I have been trying to get back up care reimbursement for a month now through bright horizons and I have heard nothing from them after emailing several times and trying to call which is an absolute joke. You can’t get anyone on the phone, can’t even email through this app when you choose the option to contact them through email. I have no idea why a large company like my employer chose Bright Horizons because they are are not at all helping or following through on what we were promised from our employers. As an “essential worker” with two small kids, having childcare is pretty important, but bright horizons has basically been like “good luck.” The app itself is glitchy. I can’t even view my scheduled care. Zero stars. Absolutely NO stars!
Review by Januckey on Back-Up Care.