Horrible Service – Back-Up Care Review

This should be zero stars. You stay on hold through a crisis for 3 hours only for there to be no supervisors and to have the reps cancels all of your child’s previous existing reservations. They never have space at any facility and when you set up care on your own it’s almost impossible to get reimbursed because you can never get anyone and they are unaware of how many days you have. I have 35 days so far used 16 why does the app say I have 5 days left. My child is 8 months and I’m always crumbling to find care. They up sell the program as being so great when in all actuality the centers only hold 8 places for infants and when you live in NYC that means you won’t have a spot. It’s emergency care but I’ve had places tell me they are booked solid for months. My hospital is a big enterprise I will clearly never be able to use this service and was only give 10 additional days for Covid-19 although expected to work. You have to ask for more days although the reps have no clue how to put in to obtain them for you. It’s a mess and no managers work on weekends to oversee the employees that are cancelling peoples reservations at will. They promise to call you back but never do. Please seek assistance anywhere else this has been a disaster for my family I’m awaiting calling corporate tomorrow and writing the CEO and whoever else sits in the board of this company!
Review by Carah S. on Back-Up Care.