Customer service cost me money – Interjet Review

I had a yoga retreat planned for Costa Rica 3/19/20-3/25/20. The trip was canceled due to the corona virus. I sent Sansa and Interjet customer service emails on 3/15/20. I had a flight change for August 2020 the next day from Sansa. I did not receive a response from interjet, even tho I was advised to email my request change of day because it was virtually impossible to get thru on the phone. I emailed a second time with no response. I went to the website on 3/19/20, followed the directions to change flight. It did not work, just said OOPS! I call every day to speak to a human being but can’t get thru. I canceled my trip with request for trip in August in good faith and to be responsible to avoid not being able to leave Mexico City or Costa Rica. As it turns out, Costa Rica HAS closed its border. I don’t want a refund, just want to keep same itinerary for August. Out of 4 airlines and a car company, Interjet is the only company that has been unwilling to provide appropriate compassionate customer service.
Review by @):$ on Interjet.