Still having trouble – Exxon Mobil Rewards+ Review

I need steps on how to use the app. It has locked me out. I obviously am not doing something wrong. Supposedly “they” are working on my account. Once they unlock it I still needStep 1, 2, 3 etc. I step out and put in my rewards # on the screen. Then tell the app I am at pump #? And just goes wrong from there. Had a station employee try to assist but she didn’t what to do either. Last 8 of card # 9736 2349. Help please. Mrs. Chris Jeanes
Review by ChrisJeanes on Exxon Mobil Rewards+.