Not as user friendly and horrible billing – Autodesk Construction Cloud Review

I can't stand people who write one start reviews, but, here I am. We were sold and excited on this product as everyone at plan grid told us how easy everything would become once we implement it. We signed up with the agreement that we would get some training. When the "trainer" showed up, he mostly played with his phone and answered nearly every question with "you can find out how to do that on the website." Thanks buddy. One of the biggest reasons we bought in was the promise that PlanGrid would automatically sort out documents once we we upload them. When we asked how to do it he said "it doesn't do that". We promptly cancelled after that "training meeting". I spoke to many people and emailed many people too cancel. Finally I had one of the supervisors tell me the account was cancelled. 10 months later, I have a collections notice from a law office out of Florida. I've emailed plan grid 5 times. They're completely unresponsive. This is the worst experience I've had with any product in the industry. It not only didn't work as it was sold to us, the whole company is unresponsive.
Review by seniorsehas on Autodesk Construction Cloud.