Inconsistent- atrocious customer service – Top Hat - Better Learning Review

The app is poorly designed and makes content impractical to access at best. You can’t download slide shows off the app. Content availability is inconsistent across the different portals (browser vs phone vs tablet). The browser isn’t made to be compatible with safari, completely ignoring the fact that Apple makes up much of the computer market. Customer service is slow and rude. I filed for help over a week and a half ago. The first email response took over two days; the next was quicker, but offered no assistance and completely ignored the information I had given them earlier, instead treating me like I just didn’t understand how to use the app. The third response showed up SEVEN DAYS after I replied to the impotent email “support” in the second email. IF YOU WANT TO BE IN ACADEMIA, BE RELIABLE. Homework due dates are typically less than 10 days out. Don’t sell a service you don’t have the ability to adequately provide.
Review by gandertaker on Top Hat - Better Learning.