Been well over a week, and still poor Customer Service. – Arknights Review

For some reason my original review found its way off of here. So here’s a run down: On January 23rd, I purchased $150 worth or their premium currency after playing a few days a loving the game. Shortly after spending the money, I tried to Bind my account. I kept getting “This account is abnormal, please log in again.” I thought alright, I’ll e-mail CS and get this sorted out. I sent them everything their automated e-mail asked for; screenshots of my Guest account, what the issue was, my purchase history, Apple ID I wanted to Bind to my account, etc. Everything to make the process easier for them, and get me squared away. To date, February 6th, I have not got one single reply outside of a copy/paste response here on my other review that again, disappeared. I even sent in another CS ticket with the same information thinking maybe my original got “lost” or something. Nothing. A shame, as the game is really good and have a history of spending in games similar to Arknights. If this isn’t handled soon, just going to get a refund since they seem to not want my business.
Review by Copestetic85 on Arknights.